Privacy Policy

At Dr. Ladli Chatterjee Clinic, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (phone number, email, address), date of birth, gender
• Medical Information: Medical history, symptoms, diagnoses, treatment plans, prescriptions, test results
• Appointment Information: Appointment dates, times, preferences
• Payment Information: Billing details, payment method (processed securely)
• Website Usage Data: IP address, browser type, pages visited, time spent on site (via analytics tools)

2. How We Use Your Information

We use your information for the following purposes:

• To provide medical care and treatment
• To schedule and manage appointments
• To communicate with you about your care and clinic updates
• To process payments and billing
• To maintain accurate medical records
• To comply with legal and regulatory requirements
• To improve our services and website experience
• To send appointment reminders and health tips (with your consent)

3. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your information:

• Secure storage of physical and electronic medical records
• Restricted access to patient information (only authorized personnel)
• Encrypted data transmission for online forms and payments
• Regular security audits and updates
• Staff training on data protection and confidentiality

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you authorize us to share information with third parties (e.g., referrals to specialists)
• For Treatment Purposes: With other healthcare providers involved in your care
• Legal Obligations: When required by law or to comply with legal processes
• Service Providers: With trusted third-party service providers (e.g., lab services, payment processors) under strict confidentiality agreements

5. Your Rights and Choices

You have the right to:

• Access and review your medical records
• Request corrections to inaccurate information
• Request a copy of your medical records
• Opt-out of marketing communications
• Withdraw consent for information sharing (where applicable)
• Request deletion of your data (subject to legal retention requirements)

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to children under 18 without parental consent. We do not knowingly collect personal information from children without parental authorization.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated "Last Updated" date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: